Application management services, and Hosting Solutions and Support.
Resolve’s Hosting and Support Services division includes Application Management Services and Hosting Solutions and Support.
Managing the support and hosting of operational systems is crucial to ensure value is derived from the investment made by clients in software solutions. Application Management Services (AMS) bring value to a business by managing support processes, improving efficiencies and providing operational transparency. Managing technology applications within a best practice IT service management framework creates the platform for our system availability and continuous improvement to support operations whilst managing the associated challenges and risks.
Our Application Management Services include:
Our Application Management Services are further benefited by a hosting infrastructure which removes the risk from clients in owning and managing hardware, software licensing, accessibility, security and failover.
We value long-term relationships with our clients while sustainability of our service offerings is a key driver in our approach to application management services.
Resolve provides custom hosting solutions for their clients by offering a range of tailored services to meet their needs. Hosting is provided in Tier III data centres with Systems Management which acts as the technology enabler to business processes and where value is derived from systems. Managing your technology applications within a well-managed framework creates the platform for system reliability and continuous improvement. Our Systems Management services is delivered within an IT Service Management (ITSM) framework and supported by ITIL™ best practices to ensure that IT Services are provided in a focused, client-friendly and cost-optimised manner.
Our System Management services include the following services to align with your requirements:
By outsourcing a System Management function the business can shift its focus from IT systems and back-office to core business and utilise the system to best support business processes and enable intended business results.