Managing the operational systems of a company is crucial to ensure value is derived from the investment made in software solutions and its implementation. Application Management services bring value to a business by managing processes, improving efficiencies and providing operational transparency. Managing enterprise applications within a best practice IT Service Management (ITSM) framework creates the platform for system availability and continuous improvement to support operations with its challenges and risks.
Our Application Management services, which are delivered within a best practice ITSM framework, include the following:
- Service desk
- Request fulfilment
- Incident and problem management
- System monitoring
- Software development management
- Change requests
- Product updates
- Release management
- Service level requirement management
Our Application Management services are further benefited by a hosting infrastructure which removes the risk from clients in owning and managing hardware, software licensing, accessibility, security and failover.
We value long-term relationships with our clients while sustainability of our service offerings is a key driver in our approach to application management services.